Q: Is the Vera travel-friendly?
A: Yes, Vera can easily be assembled and disassembled to fit into luggage. It is a rechargeable mirror and is easily rechargeable by using the provided USB cable, so you don’t have to have access to electricity when you travel!
Q: How much space does the Vera mirror take up?
A: The mirror, including the stand, measures 6.5” (16.5 cm) wide by 13” (33 cm) tall, and the diameter of the base is 6.5” (16.5 cm). The mirror would also need about an inch at the back and front in order to accommodate the mirror tilting.
Q: What is the magnification of the Vera?
A: There is no magnification on the Vera mirror. It is 1X (a normal view). Lara is our 10X magnification mirror designed exclusively to attach to the top half of Vera and is ideal for detailed viewing, especially for makeup and grooming. Lara does not come with Vera, and each item is sold separately.
Q: Does Vera come with a built-in magnification or must I add on another magnification mirror?
A: Does Vera come with a built-in magnification or must I add on another magnification mirror?
Q: What is the size of the Lara?
A: The Lara measures 4 inches (102 mm) in diameter.
Q: How long does the LED light last?
A: Our long-lasting LEDs won’t burn out or diminish and have a lifespan of up to 20,000 hours.
Q: How many light settings does the Vera have?
A: Vera was created with three light settings: Neutral White, Soft White, and Natural Daylight. These light settings mimic different environments so you can always ensure you’re looking your best no matter the occasion!
Neutral White: True neutral white (no red or blue hues), use this setting to get photo-ready.Soft White: Perfect for creating a makeup look for an evening occasion like a date night.Natural Daylight: All-round ideal light for daytime makeup as it simulates natural daylight.
Q: What is the finish on the Vera?
A: Vera is mainly chrome all around.
Q: What is the button on the back used for?
A: This button is the power saving button which helps conserve power when the mirror is not in use. We advise to switch Vera off with this button to conserve battery power.
Q: I forgot to switch off the light on the Vera, and I won't return to the Vera until hours later! Will it affect the battery life of the mirror?
A: Vera has been designed with a built-in timer to automatically shut off the LED lights after 30 minutes. So if you find yourself in a rush, or forget to press the power button, you won’t have to worry about your battery charge running down.
Q: Why does the Vera always turn on at this particular light setting?
A: Vera will remember the last setting you used when you power it back on. So, whichever the last light setting you were on, it will turn on at that light setting.
Q: How do I charge the Vera?
A: Use the USB cord provided to charge the battery. You will find the Micro USB Port located on the back of the mirror. Attach the USB cable and connect the other end to a reliable power source such as a computer, or USB DC-5V adapter. The battery takes approximately 3.5 hours to fully charge. The charging light on the back of Vera will flash orange when charging, and green when it’s fully charged.
Q: What batteries does Vera take?
A: The Vera is a rechargeable product, and does not require any batteries to power it up. To charge your Vera, please use the provided USB cord and connect it to a power source.
Q: How do I know the Vera is fully charged?
A: The battery takes approximately 3.5 hours to fully charge. The charging light on the back of Vera will flash orange when charging, and green when it’s fully charged.
Q: How long can the Vera last after a full charge?
A: It depends on the frequency of your usage. If you are using your Vera on a constant brightest light on, it will last up to 4.5 hours, and at the dimmest light on, it will last up to 9 hours. The auto shut-off does help conserve some energy so it may last for a few days, if your usage is not on a constant high frequency.
Q: Can I mount the Vera mirror onto a wall?
A: Vera is designed to be used on a flat surface and does not have the means to be hung. Simply display it on your vanity counter top.
Q: How do I adjust the brightness of the light on my Vera?
A: To brighten or dim the light, hold your finger down on the main power button until you reach your desired brightness.
Q: How do I detach the base of the Vera?
A: Remove the protective strip and use the provided mini screwdriver to remove the two screw fasteners on the chrome stand of the mirror. The mirror on the stand should now easily detach from the chrome ring.
Q: Is the bottom part of the Vera solid or hollow? Is it heavy enough so that it won't tip over?
A: The Vera's chrome stand and base are solid, and not hollow, therefore it will not tip over easily.
Is the stand (silver bottom) of Vera solid or hollow? Is it heavy enough so that it won’t tip over?
Vera's chrome stand is solid, and not hollow, therefore it will not tip over easily.
Q: How do I clean my Vera?
A: Cleaning your mirror regularly will mean that stains are less likely to build up and makes a quicker and easier cleaning job! For a sparkling clean and streak-free mirror, use a glass cleaner or water on a microfiber cloth or squeegee to wipe the glass in circular motions to avoid smears. The rest of the mirror can be wiped down with a slightly damp cloth.
Q: Why aren’t the lights on the Vera working?
A: The lights may no longer be working, because the Vera has low battery power. Charge your Vera by connecting it to a power source with the provided USB cord.
Q: Only one or two light settings are working on my Vera. How do I get the three light settings to work again?
A: First, push the power saving button on the back of the mirror to switch Vera on. Tap the main power button on the front to turn the LED lights on. Cycle through the three different light settings and repeat these steps:
- Tap once for neutral white light.
- Twice for soft white light.
- Three times for natural daylight.
- Repeat this light sequence 5 times.
If you are still experiencing issues, try using a different USB power source.
